We accept returns within 14 days of receipt. Return shipping is the customer's responsibility, unless it is something we're at fault for. Items must be returned in the identical condition it was received in. For example if you purchased something new that came to you in a shrink wrapped retail packaging, we would expect that this shrink wrap is still in tact. Once we receive your item back, we are generally able to process your refund within 1 to 3 business days. Shipping costs are not refundable unless it was our fault. Please contact us prior to returning an item for specific instructions and a return authorization number. Unfortunately after the 14 days from receipt has lapsed we are unable to accept any returns.
While we try our best to accurately represent all of our items, sometimes errors occur. For this reason by purchasing an item from us you agree to hold EGA Inc. harmless for any misrepresentations.